The decision to purchase a product is a complex process.

Even if we talk mainly about the product and its price - the determining swing is the overall communication.

As company we communicate in many different ways with the “decision making network” of our customers.

  • Advertisments
  • Trade Shows
  • Press & Media
  • Brochures and Flyer
  • Internet Presence
  • Direct Marketing
  • Associations & Recommendations

It is not only the sales rep who is in contact with the “decision making network” of your customer. Many people make the communication & reputation:

    - from the acquisation,

    - to the quotation,

    - the order transaction,

    - the delivery and setting-up operation,

    - until the after sales service.

And last not least: your “old” customer.

The cross-communication with the “decision making network” of your potential customer
can be an important advantage in competition.

You do not have to have the best product and the lowest price to be the number 1 on the market (e.g. look at Microsoft).

It is important to distribute the right messages to the “decision making network” of your customer.

An incorporate identity will help to communicate messages to your people inside the company as well as to those which are outside.

These messages have to be authentic; that means that executives and manager have to
give an positive example of how to work.

Once your people understand themselves as team with a clear commitment for your customer expectations I am sure that fun and profit is preassined.

 

[Welcome] [Products] [Market Research] [Partner Search] [Product (Re-) Launch] [Sales Consulting] [Management Consulting] [Methods] [Disclaimer] [Links] [CV(itae)] [Contact]